When starting a Naviate command, the license dialog comes up which states that "You are offline". If you run a Naviate Subassembly, then the error might present as "Naviate XX License Rejected - RTLM Result is 'failed" on the command line. If you take a Naviate command from the Ribbon/Tool Palette, then the License Information dialog comes up.
To solve this issue, please download and install the hotfix found here: <a href="https://symetrigroup.sharepoint.com/:u:/s/naviatedownload/EcvZ9qSJPFRPkO4ZSKb_kagBY10frj643pI7Qhh8rOocFA?e=hzg0HZ" target="_blank">NVC3DLicenseUrlFix.exe</a>&nbsp;
Close down Naviate before running the hotfix.&nbsp;
If you are responsible for the IT-systems and need to push this hotfix out to your user, you can use the parameter '-s' to run this hotfix silently (without user interaction).

This issue is caused by an incompatible website for the license check. This can be solved manually by navigating to the folder: C:\Users\&lt;your user&gt;\AppData\Local\Symetri\NVC3D&nbsp;
Open the file NvLicensing.ini and replace the OnlineURL to the following:
#ONLINEURL=https://api.symetri.com/
Save the file and then start Naviate again.&nbsp;

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<img src="https://cdn.livechat-files.com/api/file/kb/file/10075403/f9a707c92c-78d1817610511b7d3f89.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>

When starting a Naviate command, the license dialog comes up which states that "You are offline". If you run a Naviate Subassembly, then the error might present as "Naviate XX License Rejected - RTLM Result is 'failed" on the command line. If you take a Naviate command from the Ribbon/Tool Palette, then the License Information dialog comes up.
To solve this issue, please download and install the hotfix found here: NVC3DLicenseUrlFix.exe 
Close down Naviate before running the hotfix. 
If you are responsible for the IT-systems and need to push this hotfix out to your user, you can use the parameter '-s' to run this hotfix silently (without user interaction).

This issue is caused by an incompatible website for the license check. This can be solved manually by navigating to the folder: C:\Users\<your user>\AppData\Local\Symetri\NVC3D 
Open the file NvLicensing.ini and replace the OnlineURL to the following:
#ONLINEURL=https://api.symetri.com/
Save the file and then start Naviate again.

License failed - You are offline