<p>We have seen for different reasons that some customers get a message "Failed to install the certificate" on your computer. The installation is then terminated.</p>
<img style="float:none;height: undefined;width: undefined" alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/10075403/8df7c554f8-937c44f80e2e284ca8f1.png">
<h2><strong>Problem</strong></h2>
<p>Missing root certificate from DigiCert.    DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem&nbsp;</p>
<p><a href="https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem">https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem</a>&nbsp;&nbsp;</p>
<p></p>
<h2><strong>Solution</strong></h2>
<p>&nbsp;</p>
<iframe src="https://www.youtube.com/embed/O9pRXIQueiQ" height="undefined" width="undefined"></iframe>
<p></p>


We have seen for different reasons that some customers get a message "Failed to install the certificate" on your computer. The installation is then terminated.
 
Problem
Missing root certificate from DigiCert.    DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem 
https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem  

Solution
 
 


Failed to install certificate - Naviate on Windows 11

Error in SSOLoginAsync

Naviate 2024 - Couldn't find license for Naviate Accelerate

Naviate 2024 - Cannot start process because a file name has not been provided

Update symbols function is not working in 2023.1.5, 2023.1.7 and 2024 Versions

Naviate Cloud Browser not working in 2021 and 2022

Result of NOT updating Naviate Help to 2022.1.6

Naviate 2022 Exception - Symetri Licensing

There are no piles available for numbering.

Error 1311. Source file not found

Missing Arial Font

Error 1606. Could not access network location Revit 2021\.

Error after installing Naviate REX 2022

Extension encountered a problem - create method exception

Extension encountered a problem - unhandled exception

Missing third party updater

Error message Naviate Rebar Extension 2021 - AREX

Revit 2022 stops working after installing Naviate REX

Unhandled exception - Sheet Manager

Naviate Shema Conflict when loading a file

Revit cannot run the external application "NaviateAC"

Revit cannot run the external application "NaviateHE"

Revit cannot run the external application "NaviateAC" - FileNotFound help32.png

Machine fingerprint has changed since activation

4. Error messages Naviate for Revit