We have seen for different reasons that some customers get a message "Failed to install the certificate" on your computer. The installation is then terminated. Problem Missing root certificate from DigiCert. DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem  https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem   Solution  

After installing an Naviate 2022 update you get this Exception message  NVSymetrilicensing, Version=22.1.6.634, Culture =neutral, PublicKey=null You are getting this message because not all of your application have been updatet to latest release 22.1.6. Solution Make sure that all you application are updated to latest version 22.1.6.634. All downloads are availabel on Naviat.com - Product Downloads . That includes both Naviate Accelerate and Naviate Help. In latest release 22.1.6 we changed to use Symetri licensing 3.

You try to run the Pile Numebring feature in Naviate Structure When running that fetaure you a prompted with this message, saying that there are no piles available for numbering. Eventhough you for sure know you have piles in your project. You will get this message when you are using othe pile familys than the once comming from Naviate. The reason is that this feature is relaying on finding a shared parameter on that family to do the numbering.

If you receive this error during installation, you have forgotten to unpack the file you downloaded. Use software as WinZip, RAR etc to unpack the downloaded file before you start the installation. 

After installation you get this message about - Font "Arial" does not support style "Regular". This message tells you that you are missing that Font style. It's likely that it is corrupt or a windows update somehow removed it. That can happen when uninnstalling software Solution To fix this issue, please go to "Start", rightclick and choose "Run" Then type c:\windows\fonts\arial.ttf  This dialog will appear and you click "Install"

After installing update Revit 21.1.10.26 (21.1.1 Hotfix) https://knowledge.autodesk.com/support/revit-products/learn-explore/caas/CloudHelp/cloudhelp/2021/ENU/RevitReleaseNotes/files/2021updates/RevitReleaseNotes-2021updates-2021-1-1-html-html.html) we have seen that the registry sometimes get a corrupt value on the Install location. Check the HKLM registry under the SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7346B4A0-2100-0510-0000-705C0D862004} key and the "InstallLocation" value. It should say something like "C:\ProgramFiles\Autodesk\Revit2021\".  If it only says "Revit 2021\", it means that the Autodesk's upgrade has not been done correct.

After installing Naviate Rebar Extension 2022, Revit will not start or crash. You will be presented for this message that Naviate AC has thown an exception. You have to run Revit version 22.0.10.28 or later.  If you are running any other Naviate application together with Naviate REX make sure that you have the same version of all products. I.e. Naviate Structure must have version 2022.1.2 to run together with Naviate Rebar Extension 2022.

Some computers with Revit 2021 and the extension installed experience an error message. If you get a message like this on any of the tools in Naviate Rebar Extension 2021? You should run the Modify or Delete command from Naviate Rebar Extension Ribbon, to invalidate this error. 

If you get this message when using Naviate Rebar Extension you need to update your Revit version to 21.1.0.108 or later.

This is the message that comes up every time you use an application that has a so-called "updater" in the project. If you do not have the application installed, Revit will notify you when you open the project (as there may be elements in the project if not updated). This is not an error message! An information or warning. If you don't want to see this one more time in the project, you choose "

After installing Naviate Rebar Extension 2022, Revit stops working and you are not able to run it anymore. Solution You need to make sure that you at least are running Revit 2022 version 22.0.10.28 or newer. Naviate Rebar Extension is relying on that Autodesk REX Framework that was relased in a hotfix / update in beginning of July 2022.

When trying to use Sheet Manager you are getting an Unhandled exception with this message. "An item with the same key has already been added" Solutuon: The reason why you get this message is duplicates on "Viewname" in your project. You may not have this in Revit if you create views yourself. If you create Assemblies, Revit can create several views with the same name. Please make sure to remove any duplicates on Viewname and run Sheet Manager Agian.

Some users on Naviate for Revit, get the following message when opening a project: Naviate schema conflict when loading a file This message informs that the file you try to open has a different schema (a set of parameters used in Naviate Filter) compared to the previous opened project. This is typically the case when opening a project (House A) that was last saved some months ago (when using an older version of Naviate that did not have the feature that saves the 5 last Filter Setting automatically).

When you start Revit after installing a Naviate product you are getting this error message. This message says that there is an issue within your "userconfig" file on your machine. Please rename that file mentioned in the error message and start Revit again. Everything should work as normal. There will be a different path to the User Config file, depending on what version you are running and the date you get this error.

After updating Naviate 2022 to latest version Naviate 22.1.6 you get this message. You get this message because all Naviate products hasn't been updated to the same version. Solution Please make sure to update all relevant application you have on Naviate. F.ex Naviate Architecture, but also Naviate Accelerate and Naviate Help. https://support.naviate.com/how-to-update-naviate-202215-to-202216/