Long Arrow Right External Link angle-right Search Times Spinner angle-left

Failed to install certificate - Naviate on Windows 11

We have seen for different reasons that some customers get a message "Failed to install the certificate" on your computer. The installation is then terminated.

undefined

Problem

Missing root certificate from DigiCert. DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem 

https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem  

Solution

 Right click Windows start flag and choose RUN type in MMC and OK . Go to file - add remove snapin and choose Certificates. Choose Local Computer .

undefined

undefined

 Then choose OK .

Click Root Certificates and right click and choose import.

undefined

 Choose all files and import the downloaded root certificate  

undefined

 The Install should now finish.   

Please go ahead an start you Naviate installation again.