<p>We have seen for different reasons that some customers get a message "Failed to install the certificate" on your computer. The installation is then terminated.</p>
<img style="float:none;height: undefined;width: undefined" alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/10075403/8df7c554f8-937c44f80e2e284ca8f1.png">
<h2><strong>Problem</strong></h2>
<p>Missing root certificate from DigiCert.    DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem&nbsp;</p>
<p><a href="https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem">https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem</a>&nbsp;&nbsp;</p>
<p></p>
<h2><strong>Solution</strong></h2>
<p>&nbsp;</p>
<iframe src="https://www.youtube.com/embed/O9pRXIQueiQ" height="undefined" width="undefined"></iframe>
<p></p>


We have seen for different reasons that some customers get a message "Failed to install the certificate" on your computer. The installation is then terminated.
 
Problem
Missing root certificate from DigiCert.    DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem 
https://cacerts.digicert.com/DigiCertTrustedG4CodeSigningRSA4096SHA3842021CA1.crt.pem  

Solution
 
 


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