Help CenterNaviate offers a standard support agreement included on all your Naviate licenses. You can choose to upgrade your agreement to a Premium for more benefits.
Support agreements
Standard
- Response time: 4 hours
- Named user access
- Online access to Symetri case login system
- Log cases via email
- UK: support@symetri.co.uk
- SE: support@symetri.se
- NO: support@symetri.no
- DK: support@symetri.dk
- FI: support@symetri.fi
- IE: support@symetri.ie
- US: TechSupport-US@symetri.com
- Global: info@naviate.com
- Phone helpdesk support
- UK: 0345 370 1400
- SE: 020-35 42 600
- NO: 810 68 010
- DK: 70 10 71 10
- FI: 09 5422 6500
- IE: (061) 919 000
- US: 1-800-336-3375
- Global: +46 020 35 426
- Remote interactive support via GoToMeeting and TeamViewer
- Access to Symetri e-learning portal
- Invite to Symetri annual user conference
Premium
- Everything included in the Standard support
- Response time: 1 hour
- Live support via chat
What type of licenses does Naviate support?
All Naviate licenses are single licenses. Single license allows users to install the software and the license on a single computer. One year subscription.
What types of support is included in the agreement
Support includes software's activation, functionality and troubleshooting on Autodesk Revit and Civil 3D, as well as Naviate. We expect you to have knowledge equivalent to basic training on the Autodesk software you are using.
What types of support is not included in the agreement?
Not included are training, installation and design assistance. These services are available but for an additional charge. Please visit symetri.com/company/contact-us for details.
What is includes in Symetri e-learning?
Symetri e-learning is available for free for all Naviate subscription users.
Many of us are used to work in teams and project groups, having our colleagues close by and by that easy access to knowledge. Now many of us are working from home and getting a fast track to knowledge, guidance and help is not that easy or at least limited.
Symetri e-learning supports all users to learn new functions at their own pace and thus increase productivity as well performance. The supporting functions within the tool secures that your users have easy access to:
- Videos: explaining and showcasing use of different functions and shortcuts
- Search engine: making it easy to find the answer to a particular question
- Mobile app: always-on access regardless of location
- Suggestions for Learning Paths
- Cheat sheets, tips and tricks as well as Q&A