Naviate offers a standard support agreement included on all your Naviate licenses. You can choose to upgrade your agreement to a Premium for more benefits. Support agreements Standard Response time: 4 hours Named user access Online access to Symetri case login system Log cases via email UK: support@symetri.co.uk SE: support@symetri.se NO: support@symetri.no DK: support@symetri.dk FI: support@symetri.fi IE: support@procad.ie Global: info@naviate.com Phone helpdesk support UK: 0345 370 1400 SE: 020-35 42 600 NO: 810 68 010 DK: 70 10 71 10 FI: 09 5422 6500 IE: (061) 919 000 Global: +46 020 35 426 Remote interactive support via GoToMeeting and TeamViewer Access to Symetri e-learning portal Invite to Symetri annual user conference  Premium Everything included in the Standard support Response time: 1 hour Live support via chat What type of licenses does Naviate support?

For Revit 2022 and 2023 you only need to add users and add products to these users in the Naviate license portal and then the end users need to sign into Naviate the first time they start the product. Just like single sign on for Autodesk products.   For Naviate version 2021 and older you need to set up a Naviate license server.   Download the newest LMTools 11.18 form this link: https://knowledge.

The process for downloading and installing Naviate for Revit licenses. Content Download the software Installing Naviate Remove the software Download the software You can access the Naviate product downloads on https://www.naviate.com/downloads You are prompted to login to access the download page for Naviate. If you don’t have an user, please Sign-Up and Verify your email and you will have instant access to the download pages. Download the main version and if any the latest update for the product you want to install.

The process for downloading and installing Naviate for Civil 3D licenses for version 2023 and onward. Content Download the software Installing Naviate Remove the software Download the software You can access the Naviate product downloads on https://www.naviate.com/downloads You are prompted to login to access the download page for Naviate. If you don’t have an user, please Sign-Up and Verify your email and you will have instant access to the download pages.

Please note that the following URL's needs to be whitelisted for a seamless interaction with the Symetri License Portal. symetri-europe.eu.auth0.com api.cryptlex.com symetri.cryptlex.app license.symetri.com api.symetri.com my.symetri.com

This describes how you can activate you Naviate license offline. Prerequisite: You must have a Naviate Singel (SLM) license in your subscription contract. Contents License Portal                                                               Offline computer                                            Symetri offline activation tool                              Generate license activation code                   Request code                                                            Adding request code in the License Portal      Activate the offline computer      License Portal       Click on the “drop down” to the right in your view and you will be presented for this information.

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The process for managing licenses changed for Naviate for Civil 3D licenses on version 2023.1 and later. This license system is used in Naviate for Civil 3D 2021.22 as well. Content Create a Symetri user ID Naviate for Civil 3D licensing system Symetri License Portal Create a Symetri User ID You can create a new account when you have installed Naviate and are asked to log in Accounts can also be created for multiple users by the license administrator at your company using the new Symetri License portal.

Choose your application to modify  In the dialogue, choose modify. Add the new license key. Choose your language. Choose your setup type. Click install to modify the software. Once completed, click "Finish". Then you are all good to use your new license key.

The process for downloading and installing Naviate for Revit licenses. Content Download the software Installing Naviate Remove the software Download the software You can access the Naviate product downloads on https://www.naviate.com/downloads You are prompted to login to access the download page for Naviate. If you don’t have an user, please Sign-Up and Verify your email and you will have instant access to the download pages. Download the main version and if any the latest update for the product you want to install.

The process for managing licenses for Naviate has changed. This information is valid for Naviate for Revit 2022.1.1 and later versions and Naviate for Civil 3D 2023.1 and later versions. Content License Portal overview (Admin only) How to invite users to your company (Admin only) User management (Admin only) My licenses License portal overview Naviates license portal is reached on License.Symetri.com. You log in with the same account that you have on Naviate.

How to return local licenses There are two ways of returning a local license.  Uninstalling the Naviate product will return the license Local return of license  Local License Return If you haven’t pinned it to “Start Menu” or “Task Bar” you need to search for “Local License Return” on your search bar.   Choose the application that you want to deactivate and click “Return”  You will receive this message when successfully returned The license is now available for another user to be activated on his/her computer

The process for managing licenses changes for Naviate for Revit licenses on version 2022.1.1 and later upcoming releases, here's an overview. Content Create a Symetri user ID Naviate for Revit licensing system Symetri License Portal Create a Symetri User ID You can create a new account when you are asked to log in Accounts can also be created for multiple users by the license administrator at your company using the new Symetri License portal.

This information is for Naviate for Civil 3D 2023.1 and forward and Naviate for Revit 2022.1.1 and forward. If you want to test Naviate then you can use a trial license for 30 days. The installation package can be found on Naviate.com/downloads. You will be prompted to login or create an account. When you have created your account, you need to verify your email before you can download your Naviate installation package.

We have now switched on the SSO authentication from Symetri, connected to the login on www.naviate.com. That means that all users must sign up through Symetri SSO. The workflow for doing this is as follows. Existing member on naviate.com Customers that already have a user on www.naviate.com should choose “Log In" New member on naviate.com Customers that don’t have a user on www.naviate.com have to choose “Sign Up” Fill in relevant information as email, password, company and name.

This information is valid for Naviate for Civil 3D 2023.1 and forward and Naviate for Revit 2022.1.1 and forward.  If you have a multi license you can borrow that license to use it offline.  Note that for Naviate for Civil 3D you need to start the program once after you have borrowed the license before you remove the computer from the network to activate the borrowed license.  Start by logging into License.