Naviate offers a standard support agreement included on all your Naviate licenses. You can choose to upgrade your agreement to a Premium for more benefits. Support agreements Standard Response time: 4 hours Named user access Online access to Symetri case login system Log cases via email UK: support@symetri.co.uk SE: support@symetri.se NO: support@symetri.no DK: support@symetri.dk FI: support@symetri.fi IE: support@procad.ie Global: info@naviate.com Phone helpdesk support UK: 0345 370 1400 SE: 020-35 42 6 NO: 810 68 010 DK: 70 10 71 10 FI: 09 5422 6500 IE: (061) 919 000 Global: +46 020 35 426 Remote interactive support via GoToMeeting and TeamViewer Access to Symetri e-learning portal Invite to Symetri annual user conference  Premium Everything included in the Standard support Response time: 1 hour Live support via chat What type of licenses does Naviate support?

This describes how you can activate you Naviate license offline. Prerequisite: You must have a Naviate Singel (SLM) license in your subscription contract. Contents License Portal                                                               Offline computer                                            Symetri offline activation tool                              Generate license activation code                   Request code                                                            Adding request code in the License Portal      Activate the offline computer      License Portal       Click on the “drop down” to the right in your view and you will be presented for this information.

Choose your application to modify  In the dialogue, choose modify. Add the new license key. Choose your language. Choose your setup type. Click install to modify the software. Once completed, click "Finish". Then you are all good to use your new license key.

The process for downloading and installing Naviate for Revit licenses. Content Download the software Installing Naviate Remove the software Download the software You can access the Naviate product downloads on https://www.naviate.com/downloads You are prompted to login to access the download page for Naviate. If you don’t have an user, please Sign-Up and Verify your email and you will have instant access to the download pages. Download the main version and if any the latest update for the product you want to install.

The process for managing licenses changes for Naviate for Revit licenses on version 2022.1.1 and later upcoming releases, here's a detailed how to guide. Content License Portal overview (Admin only) How to invite users to your company (Admin only) User management (Admin only) My licenses License portal overview You have 4 different Tabs in the company overview. Licenses Expired licenses User Directory Administration Licenses In the Licenses tab you will see all licenses registered to your company, Single User licenses and Multi-User licenses (Network).

How to return local licenses There are two ways of returning a local license.  Uninstalling the Naviate product will return the license Local return of license  Local License Return If you haven’t pinned it to “Start Menu” or “Task Bar” you need to search for “Local License Return” on your search bar.   Choose the application that you want to deactivate and click “Return”  You will receive this message when successfully returned The license is now available for another user to be activated on his/her computer

The process for managing licenses changes for Naviate for Revit licenses on version 2022.1.1 and later upcoming releases, here's an overview. Content Create a Symetri user ID Naviate for Revit licensing system Symetri License Portal Create a Symetri User ID You can create a new account when you are asked to log in Accounts can also be created for multiple users by the license administrator at your company using the new Symetri License portal.

We have now switched on the SSO authentication from Symetri, connected to the login on www.naviate.com. That means that all users must sign up through Symetri SSO. The workflow for doing this is as follows. Existing member on naviate.com Customers that already have a user on www.naviate.com should choose “Log In" New member on naviate.com Customers that don’t have a user on www.naviate.com have to choose “Sign Up” Fill in relevant information as email, password, company and name.